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Shipping & Returns

Freight is calculated based on your postcode. Victorian Metropolitan customers are defined by the following postcode ranges:

3000-3220, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983, 8000-8999

Customers within these postcodes will receive FREE shipping on orders exceeding $200. Any Victorian Metropolitan orders under $200 incur a freight charge of $15. All amounts quoted are pre GST.

Standard freight charges for Victorian Regional areas are as follows:

Order Value
(ex GST)
Freight Charge
(ex GST)
Under $100 $15
$100 - $249.99 $30
$250 - $499.99 $42
$500 - & over $55

Back Orders
Back orders will be delivered freight free.

Back orders will be retained automatically and shipped with your next order, unless requested/arranged otherwise.

Checking an Order
Please check your goods against your invoice.

Claims must be made within 7 working days of delivery date. If you have any questions about an order that you have placed, contact our Customer Service Staff by either telephone or email for further information or assistance.

From time to time All Craft will substitute a requested product with another item of equal or greater value with no extra charge to the customer if the item requested is temporarily out of stock at the time of purchase.If you do not wish to receive a substitute item please note this in the additional comments section at the e-checkout.

Refund / Return Policy
Please select your items of purchase carefully. Once a purchase has been received in good working condition and has been opened or used, these items will not be eligible for refund / return. Any unwanted goods may be returned if in original condition but may incur freight costs & a 10% re-stocking fee.

Faulty goods or goods damaged during transit will be promptly replaced, exchanged or a full refund issued. Claims must be made within 7 working days of delivery date.

If you have any queries or need to seek clarification about any products or you would like more information please contact our Customer Service Staff and they will be happy to assist you.

Please visit our Contact Us page for contact details.

Privacy Policy

All Craft & Educational Supplies is committed to providing you with the best possible customer service experience. All Craft & Educational Supplies is bound by the Privacy Act 1988, which outlines the principles concerning the privacy of individuals.

There are many aspects of the site which can be viewed without providing personal information, however, for access to future All Craft & Educational Supplies customer support features you are required to submit personally identifiable information. This may include but is not limited to, a unique username and password, or the provision of sensitive information in the recovery of your lost password.

All Craft & Educational Supplies may occasionally hire external companies to provide services on behalf of the business, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. These external companies will only be permitted to obtain the personal information they require for service delivery. All Craft & Educational Supplies takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations to protect the personal information of all customers.

Users accessing the All Craft & Educational Supplies website may be subject to the collection of non-personally identifiable information. This may include but is not limited to; browser type, version and language, operating system information, pages viewed while browsing the site, page access times and referring website address. The data collected is used solely for internal purposes such as; gauging visitor traffic, ensuring currency of information, identifying trends and delivering personalised content to the user.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this privacy notice. If information practices do change All Craft & Educational Supplies will ensure that practices associated with the collected data adhere to the business's updated practices, from the time of the policy change going forward.

All Craft & Educational Supplies reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let All Craft & Educational Supplies know. You may be required to put your request in writing for security reasons. All Craft & Educational Supplies reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

All Craft & Educational Supplies welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact the sales team by any of the following means during business hours Monday to Friday.

Email – sales@acesupplies.com.au
Phone – (03) 9465 0862

ABN 39 108 974 554